Welcome to my shop! All items include the 10% WELCOME discount in the price shown, no code required

Shop Policies

Processing Time

The time I need to prepare an order for shipping varies. Most items ship within 5-7 business days. 


Customs and Import Taxes

Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs.


Returns and Exchanges

I gladly accept returns and exchanges

contact me: within 7 days of item delivery

ship items back: within 14 days of item delivery

custom items cannot be returned or exchanged


Conditions of Return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. 

Please contact me at carlyowensembroidery@gmail.com if you have any comments, questions or concerns